Return & Refund Policy

At Vicky Africana Kitchen, we take pride in delivering freshly prepared meals. However, if you are not completely satisfied with your order, please review our return and refund policy below:

1. Eligibility for Returns & Refunds

Returns are accepted only if:
- The wrong item was delivered.
- The food arrived damaged or expired upon delivery.
- The order was not fulfilled as requested.

2. Non-Returnable Items

Opened or partially consumed meals.
Orders where dissatisfaction is based on taste preferences.
Requests made after 24 hours of delivery.

3. How to Request a Refund or Replacement

If you are eligible for a refund or replacement, please follow these steps:

Contact our customer service within 24 hours of delivery.
Provide your order details and reason for the return request.
Attach clear photos if the product is damaged or incorrect.

4. Refund Method

Approved refunds will be processed within 3-5 business days to your original payment method or offered as store credit.

5. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: info@vickyafricanakitchen.co.uk

Phone: +44 7514 846803