This Privacy Policy explains how Vicky Africana Kitchen (“we”, “us”, “our”) collects, uses,
and protects your information when you use our website, online ordering, and related services (the
“Services”).
1) Who controls your data
Data Controller: Vicky Africana Kitchen, United Kingdom. Contact: info@vickyafricanakitchen.co.uk.
2) What we collect
- Account & Contact Data: name, email, address, phone.
- Order Data: items purchased, delivery address, instructions, allergy notes.
- Payment Data: processed by our payment providers; we do not store full card details.
- Technical Data: IP address, device/browser info, cookies, analytics events.
- Communications: emails, reviews, and messages you send to us.
3) How we use your data
- Provide and manage the Services (including orders, delivery/collection, payments).
- Customer support, notifications, and service updates.
- Security and fraud prevention.
- Improve our menu, website usability, and user experience.
- Marketing with your consent or as permitted by law (you can opt out anytime).
4) Legal bases (UK GDPR/EU GDPR)
- Contract – to fulfil your orders and provide the Services.
- Legitimate interests – to secure and improve the Services, prevent abuse, and communicate
essential updates.
- Consent – for certain marketing and cookies where required.
- Legal obligation – to comply with tax, accounting, and regulatory requirements.
5) Cookies & analytics
We use cookies to keep you signed in, remember preferences, and measure website performance. You can manage
cookies in your browser settings. Some features may not function without essential cookies.
6) Sharing your information
- With service providers (e.g., payment processors, email/SMS providers, delivery partners) under
contracts that protect your data.
- When required by law or to protect rights, safety, and security.
- In a business transfer (e.g., merger or acquisition) subject to continued protection of your data.
7) International transfers
Where data is transferred outside the UK/EEA, we use safeguards such as standard contractual clauses or
equivalent protections.
8) Data retention
We keep your data only as long as necessary for the purposes described above, and as required by law. Account
data may be retained for legal and record-keeping obligations after account closure.
9) Your rights
- Access, correct, or delete your personal data.
- Object to or restrict certain processing.
- Data portability where applicable.
- Withdraw consent at any time (does not affect prior processing).
- Lodge a complaint with your local data protection authority.
10) Security
We implement technical and organisational measures to protect your data. No method of transmission or storage
is completely secure; please keep your account credentials confidential.
11) Children
Our Services are not directed to children under 13. If you believe a child has provided data, contact us to
remove it.
12) Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted here with a new “Last
updated” date.
13) Contact
Email: info@vickyafricanakitchen.co.uk